Refund Policy

Because our products are digital downloads delivered instantly after purchase, they are typically non-refundable once the files have been accessed or downloaded.

We understand things can go wrong. We will issue a refund or provide a replacement if:

• The file you received is corrupted or is the wrong product.
• Your download link is not working and we cannot fix the issue.
• You were charged twice (duplicate charge).

Please contact us within 7 days of your purchase if you experience any of the issues listed above.

Email us at support@prodotti-digitali.net with:

• Your order details (email used at checkout, product purchased).
• A brief description of the issue you experienced.

We aim to respond within 24 hours on business days.

If something is not right with your order, please contact us first before initiating a chargeback with your bank. We are committed to resolving issues quickly and fairly.